Refund policy

Last updated: June 28, 2026

Our Return Promise

We want you to love Wooly. If something isn't right, we'll make it right — quickly and without hassle.

What We Accept

We accept returns on unused, unopened, and sealed products within 7 days of delivery. The product must be in its original packaging with the seal intact.

What We Cannot Accept

We are unable to process returns for:

• Products that have been opened or used
• Products returned after 7 days of delivery
• Products damaged due to misuse or improper storage

Damaged or Wrong Item

If you received a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with a photo of the item. We will arrange a replacement or full refund at no cost to you.

How to Initiate a Return

• Email us at support@mywooly.in or WhatsApp us at +91 9272566891
• Share your order number and reason for return
• We will confirm eligibility and share return instructions within 24 hours

Refund Timeline

Once we receive and inspect the returned product, refunds are processed within 5–7 business days. For COD orders, refunds are issued via bank transfer — please share your account details when raising the request.

Contact Us

Conceptive Brains Pvt Ltd
R-14/15, Jai Mata Di Compound, Kalher, Bhiwandi – 421302, Maharashtra, India
Email: support@mywooly.in
Phone: +91 9272566891
Support hours: Monday–Saturday, 9AM–6PM IST